Marina Masclef and Ricardo Rico at the 19th Pan American Congress on behalf of The Resort at Pedregal

Our Personal Concierges Visit
Les Clefs d’Or Pan-American Congress

The 19th Pan-American Congress of Les Clefs d’Or is a major international conference for concierges around the world. The term Clef d’Or translates as “Golden Key,” and applies to an international elite network of hotel concierges around the world. We were honored to send several concierges from The Resort at Pedregal to Montreal for the conference. They had a unique opportunity to mingle with the world’s best concierges, develop their craft, and explore the host city. Two of our concierges, Ricardo and Marina, shared their experience at the conference with us. Ricardo Rico This was my second Pan American Congress,
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